Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as:
• Gaps in customer satisfaction and the perceived value of services
• Inadequate IT support, which decreases productivity and revenue
• Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs
See what 900 business and IT professionals had to say and get recommendations for change.
With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
Published By: Riverbed
Published Date: Jan 28, 2014
The purpose of this book is to introduce you to common network performance management (NPM) issues and give you a new way of looking at solving them. This perspective allows you to see your network from your users’ point of view, namely, the services and applications they use and their experience with them. Of course, you can still get down to the other flow and packet levels, but macro-level visibility is a key differentiator in your ability to monitor and troubleshoot network performance efficiently.
Published By: Riverbed
Published Date: Jan 28, 2014
Riverbed Cascade provides enterprise-wide network and application visibility with a full set of application-centric, site-centric, and business-centric views. While Cascade can coexist or integrate with a variety of other IT management solutions, it will likely become your first line of defense against application performance problems.
Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.
Published By: Symantec
Published Date: Jan 15, 2014
This year’s ISTR once again covers the wide-ranging threat landscape, with data collected and analyzed by Symantec’s security experts. In this summary, we call out seven areas that
deserve special attention.
Employees today want to be able to choose their own mobile devices based on their preferred design and functionality, a trend known as “bring your own device,” or BYOD. This can be a boon to the organization, but it is also a risk. This study explains why.
Evolving businesses can better serve customers and enhance the way employees work by adopting the most readily available and affordable technology. Click here to read how leading edge communication begins and ends with a high-speed Internet-enabled, cloud-based, IP-connected phone service from RingCentral.
The workforce is going mobile. According to Forrester, more than half of employees carry at least three
devices for work. And many are bringing their own smartphones, tablets, and other devices to work, a
phenomenon that’s grown so popular it now has its own acronym—Bring Your Own Device (BYOD).
So it comes as no surprise that, according a survey by SpiceWorks, 60% of small and medium businesses are
considering using a virtual desktop infrastructure (VDI) as part of their BYOD strategy. Many of these organizations
are relying on VMware® Horizon View™ (formerly VMware View), because it enables organizations to implement a
VDI infrastructure that reduces operational costs, enhances security and supports a mobile workforce.
In this paper, we explore the IT management environment. How can you integrate document solutions across
desktops, mobile apps, and the cloud to better meet business demands, without creating so much complexity
that it causes IT to suffer? Please download to learn more.
Published By: ServiceNow
Published Date: Nov 22, 2013
Whether you’ve embraced it or not, mobile is already part of your business. To remain relevant, IT must think like the business. IT
must reinvent itself and become more of a technology advisor and less of a technology traffic cop. This paper sets out some of the key lessons learned by progressive organizations that have used mobile to get ahead.
In this info graphic, you will learn how the workplace has developed over time. The hours, ways and means employees work has become increasingly flexible. Stay ahead of evolving business needs with communications that enable people to work the way they want.
Published By: Brainshark
Published Date: Nov 05, 2013
Employees today are challenged to keep up with rapidly changing technologies and information. Discover the benefits of just-in-time learning and learning on-the-go in this video, and find out how your organization can help employees learn anywhere, anytime and on any device.
Guidance on the strategies and tools needed for a secure and productive bring-your-own-device program. Security is a prime concern with a BYOD initiative and organizations must adjust their security strategy to accommodate increased mobility, particularly for BYOD users.