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Results 1 - 4 of 4Sort Results By: Published Date | Title | Company Name
Published By: ATG, Inc.     Published Date: Oct 07, 2010
This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.
Tags : 
atg, roi, customer retention, contact management, online chat, click to call, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service
    
ATG, Inc.
Published By: ATG     Published Date: Feb 04, 2010
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
Tags : 
atg, live help, click to call, smartphone, click to chat, customer service, callbacks, business management, call center management, call center software, human resources services, e-commerce solutions
    
ATG
Published By: ATG, Inc.     Published Date: Oct 07, 2010
As the online channel becomes core and growth in traditional channels slows, businesses can use optimization services to gain competitive advantage and propel online revenues. Learn from these industry leaders.
Tags : 
atg, e-commerce optimization, online business channel, b2b, web analytics, roi, click to call, live chat, business analytics, call center management, call center software, ebusiness, return on investment, collaborative commerce
    
ATG, Inc.
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